How A Property Manager Boosted Its Online Reputation |
Lincoln Property Company , a national home and business real estate firm with 500 communities within its network, has seen the traditional apartment search process go from word-of-mouth to mostly being driven by online reviews and social media. In other words, real estate has a lot in common with restaurants — and pretty much every business — in driving new customers. The real estate service company was struggling to manage all the customer reviews of its multi- family housing . As a result, its search rankings were slipping. Lincoln Property first tapped a reputation management company in 2012. While things improved, its strategy nevertheless suffered from a gap when it came to social media listening/responding and online presence management . Last year, Lincoln Property turned to Chatmeter, an online presence and reviews management platform . In a matter of weeks, Lincoln Property’s total review quantity rose 71 percent with a 277 percent increase in the number of reviews po...