Lovely - Review of Xclusive Clover Creek Hotel Apartments LLC, Dubai, United Arab Emirates
I booked a room at this hotel via laterooms.com back in August for a stay lasting 3 nights from New Years Eve. On arrival at the hotel following a long, tiring journey at 8:30pm, the reception staff bluntly told me that as I was so late, my room had been cancelled and had now been allocated to another guest so I would have to make other arrangements. I was stunned at this news and questioned how they could do this when I had a confirmed reservation and had clearly stated when booking my arrival time. They stated that they had tried to call me at 6pm when another person had wanted the room and they were unable to contact me so assumed I no longer wanted it. It didn't appear to matter to them that I was 36,000 feet in the air at the time and I had no reception! As it was obvious I was going to get nowhere with the least hospitable workers in the hospitality industry I have ever had the misfortune to come across, I asked whether I could leave my bag there while I try to find altern...