willow springs apartments | Property Management in 3402 Preston Rd - Pasadena TX - Reviews - Photos
Klrcow r
People are never in office, and their computer bay hasnt been working for the past month
Jamie Young
Needs code or lock on both pools. There are a lot of visitors who take up the whole pool that do not live there and leave trash on the residents hallways. Not a safe place to live and office staff are unpredictable and very difficult to get answers from.
Leonard Morales
Agreed with comment below. Upper management has done a disastrous move with its recent change. Willow Springs has fallen behind and now us tenants must pay the price and wait for everything to get re-organized. Lock on pool has yet to be removed, forcing family and tenants to walk all the way around to use the other entrance or even jump the fence. Unacceptable..
Jenny Price
NEW MANAGEMENT BLOWS! Place is going downhill and fast. The people they allowed in around us, we started having mice. Pool was never clean. And they keep raising the rent waaaay too much… for a renewal. Cheaper getting a 3 bedroom house!
I really do enjoy living here. The apartments are very well maintained, I've only seen 2 of the large roaches in like the 5 years I've been here and thats amazing to me. All repair issues have been fixed timely. The community has a very open and friendly feel to it The pools are never over crowded. And the office staff is always very helpful with any of my questions! I have transferred from a 2 bedroom to a 3, and now fixing to transfer down to a 2 again. It might be a little higher than other apartments in the area but it is worth it. more »
UPDATE:
NEW MANAGEMENT BLOWS! Place is going downhill and fast. The people they allowed in around us, we started having mice. Pool was never clean. And they keep raising the rent waaaay too much for a renewal. Cheaper getting a 3 bedroom house!
I really do enjoy living here. The apartments are very well maintained, I've only seen 2 of the large roaches in like the 5 years I've been here and thats amazing to me. All repair issues have been fixed timely. The community has a very open and friendly feel to it The pools are never over crowded. And the office staff is always very helpful with any of my questions! I have transferred from a 2 bedroom to a 3, and now fixing to transfer down to a 2 again. It might be a little higher than other apartments in the area but it is worth it.
Business Response:
Thank you for your feedback. I will pass the comments on to the team. Your feedback is valued.
Alyssa Rodriguez
i moved out of willow springs apartments about 3 months ago but wish my stay was longer :( these apartments were absolutely the best ive ever been given. homey, with amazing covered fenced in patios and beautiful scenery for mini strolls around the complex. we moved in, im assuming when the property was given new management, and although the head chief wasn't as social, her assistants were amazing and did the job very well when we needed anything done. i lived there for half a year and had to break my lease due to family emergency with health issues, and although i had to leave early, the assistant Kristen was SO HELPFUL, we are thankful for her service at willow springs. She helped any way that she could and i would definitely recommend these apartment to anyone. ps. LOVED THE PARKING. i could get to my apartment from any parking lot and not to mention, was close to markets and convenience stores which was very nice! movies and popcorn with candy was provided through the front office too!
Janisha Simmons
I am a single young lady who worked long hours. Sometimes i would come home after 9 pm and leave again at 3am. My first 6 months I've been inquiring about a parking spot since i had to park 3 buildings down sometimes. I didn't feel safe walking that far so early in the am. They kept telling me they are auditing... You're auditing for a whole 6 months??? There were countless times when they messed up with my rent and i had to pay late fees. Staff is horrible and are not doing their job. Asked for coorporate number and they told me they weren't allowed to give out that information. Contacted houston BBB and they couldn't help me because coorporate isn't in houston. So they found one place in wyoming i think wrote to them and it wasn't right. I couldn't wait to move out of there! Bad experience for my first apt.
Kelley Teel
Do not move here!! Staff does not care about you! There was a stabbing last night and you could not even contact them because they don't bother checking emergency numbers. Also six months ago same couple decided to have a shoot out at 3 in the morning!! Now they are letting pit bulls in the complex and they chase people. Our air conditioner has been messed up and they keep giving us excuses!! It's awful don't move here!!!
Savannah Martinez
Nice
Marcelino Reyes
Staff is very helpful, friendly, and professional. They will help you out as far as they can go and even then some.
Raul Torres
Nice an clean
Scarlett Rowbury
I think what was really going on was the girl who showed us the apartment, gave us the wrong price. I believe she gave us the 12 month contract price rather than the six-month contract price, usually those are more expensive. So they wanted out of the contract so that they wouldn't have to give us the better pricing.
Now, as for actually living in the apartments, the apartment itself was good. Trying to get maintenance to come over was a huge huge hassle. The maintenance guys themselves are friendly. I submitted a maintenance request on the website but after a week I started going into the office. Daily. After another week I said they absolutely had to come that day. The patios are screened in which is really nice, however, there were wasp nests overhanging our front door and in the paneling outside our patio. So wasps would get trapped inside our patio and therefore we cannot go out there and my children could not go out on the patio to play. We eventually had to tell them that our daughter was allergic to bees and that is how we got them out there on that day. As a side note, there were actually two different instances of us trying to get them out there to take care of the wasps.
Otherwise, I think things were pretty chill, largely because we paid our whole contract up front so thankfully we did not have to deal with them on a regular basis. We are pretty laid back renters, so for us to have a lot of problems and a negative perception of this apartment complex should tell you something.
Also, when we got our deposit back there was a charge for a $100 pet cleaning fee. We do not have pets, we do have children but you can't charge for those, LOL. We left the place in great condition, but it so I could contest it is too much of a headache to do so.
One thing that was nice was the girl in the front office who greeted everyone as they came in, I can't remember her name but she is Hispanic. My little girl liked to go on a walk everyday around the apartment complex and we would often stop in and get one of their little treats that they had on the side table. It was the highlight of my little girl's day and they really loved her too. I I was glad and relieved that they seemed to like her coming in rather than be annoyed that my little girl daily took from their treat stock. more »
I've been waiting to give this review until we received our deposit back. The many positive reviews are from before the apartments were sold last spring. There is new management and maintenance. We discussed our situation before that my husband would not have any recent pay stubs, since he accepted his job several months prior to this he was not allowed to work until we moved into the city after graduating. The apartments understood and were okay with this because it is not uncommon with med school graduates. An offer letter is sufficient. It wasn't until about a week before we were supposed to move to Houston that they told us they were running into a problem even though I had been assured that everything would be okay, things were just slow-- they were a new management, blah blah blah. Willow Springs should have known this snag on the very first day when I gave them a copy of my husband's job offer, but they didn't. After providing them with tons of documentation that they likely did not need, they told us that they could not give us the apartment due to a clause in the job offer that stated the job was contingent upon him passing a drug test. By the way, he graduated pharmacy school, so this would have been hilarious had I not been furious. So they essentially were leaving us homeless. Out of desperation, we offer to pay the whole contract up front. Problem resolved, right? Nope. They said they had to get that approved or something which took another few days. Finally, the night before we were moving, they said we were approved. They were lucky because I was about to fax over a doc to another complex that was able to approve us within 2 days. I guess i should have, hind sight is 20-20. But i didn't want to lose the application and hold money.
I think what was really going on was the girl who showed us the apartment, gave us the wrong price. I believe she gave us the 12 month contract price rather than the six-month contract price, usually those are more expensive. So they wanted out of the contract so that they wouldn't have to give us the better pricing.
Now, as for actually living in the apartments, the apartment itself was good. Trying to get maintenance to come over was a huge huge hassle. The maintenance guys themselves are friendly. I submitted a maintenance request on the website but after a week I started going into the office. Daily. After another week I said they absolutely had to come that day. The patios are screened in which is really nice, however, there were wasp nests overhanging our front door and in the paneling outside our patio. So wasps would get trapped inside our patio and therefore we cannot go out there and my children could not go out on the patio to play. We eventually had to tell them that our daughter was allergic to bees and that is how we got them out there on that day. As a side note, there were actually two different instances of us trying to get them out there to take care of the wasps.
Otherwise, I think things were pretty chill, largely because we paid our whole contract up front so thankfully we did not have to deal with them on a regular basis. We are pretty laid back renters, so for us to have a lot of problems and a negative perception of this apartment complex should tell you something.
Also, when we got our deposit back there was a charge for a $100 pet cleaning fee. We do not have pets, we do have children but you can't charge for those, LOL. We left the place in great condition, but it so I could contest it is too much of a headache to do so.
One thing that was nice was the girl in the front office who greeted everyone as they came in, I can't remember her name but she is Hispanic. My little girl liked to go on a walk everyday around the apartment complex and we would often stop in and get one of their little treats that they had on the side table. It was the highlight of my little girl's day and they really loved her too. I I was glad and relieved that they seemed to like her coming in rather than be annoyed that my little girl daily took from their treat stock.
chris duckworth
I went there a couple years ago and the lady that was extremely rude so my wife and I left
Mikayla Adams
I have been here for over 2 years. I have never had issues until the new management took over. My apartment is now infested with roaches even though I have had pest control out numerous times. They'll spray my unit but not all the units connected to mine and the surround perimeter to ensure the death of the pests. I now how a raging loud abusive alcoholic neighbor that is always puking all over the stairs and constantly yelling and screaming at his wife because she'll lock him out. My garbage disposal went out and took two months to fix. I've made numerous complaints on the downstairs neighbor due to obsessive amounts of loud music making my floors shake and yet it continues, mind you this person has only been here two weeks! They play nice every time I call and say they'll take care of it but nothing gets taken care of. They put in my lease term wrong and took 6 months and numerous calls and emails for them to fix it. And now my lease term is coming up so I turned in my notice and they had the audacity to ask me why I'm leaving the complex. Queue in an eye roll. I used to suggest these apartments to anyone looking to move to this area, but nope, not anymore. Stay away, stay far away!
Angelina Solis
I hate it here. The front office staff, specially Kristen will blame you for not doing her own job. Apparently it is my job to remind her to update my account and my ledger and remind her to update my leasing information, and if she gets fired for not doing her job i am suppose to feel guilty about it
Ian
I have lived here over 4 years. From a one bedroom to a three bedroom!!! It was a GREAT experience UNTIL the new management has taken over this year. I have a 9 year old who loves to swim and the front, big pool was closed almost all summer for various reasons. The second pool was green and not available half the summer as well. At one point the maintenance man told us the pool was closed due to signs not being up from the fire marshall and that he was told by management to hand write the safety signs, SMH!!! I had a big maintenance issue and actually requested it on the website and after two days of hearing nothing, called in the office and complained again. After two more days of the issue not being resolved I called a THIRD time to complain and was just given "not sure what happened" excuse. Requested pest control that I pay for every month, and somehow the exterminator walked off the job and my apt. was never sprayed. I was not notified of this. I HAD TO CALL and ask what happened and had to wait an entire week to get it resolved, to still have a roach problem 5 days later after the pest control came. I am not one to complain but it has been one thing after another and it's not getting better. They don't try and work with you and all you get are "I am not sure what is going on" answers. Sad to say I will not be renewing my lease and I would NOT live here if looking for apartment in this area!!!
alyssa bernard
I lived here as a kid I'm still in love with the apartment I lived in growing up great place my mother and I had a two bedroom lots of space and friendly office people still to this day
Taylor Teel
I've lived here for three years and loved it when it was run by venterra, the new management company has been awful. Someone spray painted a certain male appendage by our apartment, and they power washed it off but you can still see it. I have asked at least 6 times for them to paint it and they give me a different excuse every time. Not to mention the tacky looking black drainage pipes that are all over the apartments now that they have done nothing with. Also this summer the front pool has been closed all summer and now the back pool is dark green, this new management can't keep up with simple maintenance and is completely unacceptable for the prices we pay to live here. I can't wait until my lease expires so I can live somewhere that actually cares about their residents.
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